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Frequently asked questions
What is CardMaps?
CardMaps helps collectors discover local card shops, card shows, and vendors. You can browse for free — sign in to save favorites, follow vendors, mark the shows you're attending, and message shops and vendors.
Do I need an account?
No. You can browse shops, shows, and vendors as a guest. An account is only needed to save favorites, follow vendors, message, leave reviews, or run a pro profile.
I forgot my password. What do I do?
On the sign-in screen, tap "Forgot password?", or reset it on the web. Enter the email on your account and we'll send a link that works for 60 minutes. Resetting signs you out on your other devices. If you sign in with Apple or Google, your account doesn't use a password, so just sign in that way. If your account has a username and no email, report a problem and we'll help you get back in.
How do I list my shop or become a vendor?
Open the Profile tab and choose "Become a vendor" or "List your shop." There's no approval wait. A shop profile is free and goes live right away. A vendor profile goes live as soon as you start your 60-day free trial. You add a card through Stripe, and you won't be charged until the trial ends. Either way you get a shareable link and QR code, reviews, messaging, and the ability to post where you'll be.
Does CardMaps cost anything?
Browsing is free, and so are collector accounts and shop profiles. Vendor profiles are $13.99/month after a 60-day free trial, and you can cancel any time. Billing runs through Stripe, not the App Store or Google Play. Vendors who joined during our launch are on the same 60-day free trial, and no card was needed to start it. Add a card any time before your trial ends to keep your profile live. You won't be charged until the trial is over.
How do I manage or cancel my vendor subscription?
Billing is handled by Stripe. The quickest way in is from the app:
- Open the Profile tab.
- On your gold "Your vendor profile" card, tap "Manage vendor profile."
- In the billing card at the top, tap "Manage billing." If a payment didn't go through, the button reads "Update card" instead. If your trial has ended or your profile is off, the vendor card on the Profile tab shows "Add a card" or "Reactivate" right on it.
- Stripe opens in your browser. There you can change your card, download receipts and invoices, or cancel.
Only the profile's owner can manage billing. Team members can see the status but not change it.
You can also manage your subscription on the web. Enter the email you used when you started your trial, and Stripe emails you a sign-in link. If the email doesn't arrive, use the app instead. The app takes you straight to your billing page without a sign-in email. If you signed in to CardMaps with Apple and chose "Hide My Email," the app is the way to go.
If you cancel, your profile stays live until the end of the period you've already paid for. If you cancel during your free trial, you won't be charged at all. Either way, your profile, photos, posts, reviews and followers are kept, so you can reactivate any time from the same billing card.
How do I get a welcome package?
Every vendor can request one free welcome package with stickers of their table QR code. In the app, tap "Manage vendor profile" on your vendor card and choose "Request a welcome package." Once yours has shipped, the link goes away. If you need another one, email [email protected] with your vendor name and shipping address, and we'll send it.
How do I report a review, post, or message?
Tap the flag icon on any review or vendor post to report it, or press and hold a message in a conversation to report it. Our team reviews reports and removes content that violates our guidelines. We don't tolerate objectionable content or abusive behavior.
How do I block someone?
Open the conversation, tap the menu (•••) in the top right, and choose "Block contact." Blocked contacts can no longer message you. You can unblock from the same menu.
How do I delete my account?
Open the Profile tab, tap your name to open Edit profile, then tap "Delete account" at the bottom. This permanently removes your CardMaps account and signs you out.
If you no longer have the app installed, email [email protected] from the email address on your account and ask us to delete it. We'll remove your account and its associated data within 30 days and confirm by reply.
Find your way around
Where are my settings?
Everything about your account is on the Profile tab:
- Messages and notifications: the two icons at the top right of the Profile tab.
- Your name, photo, and username: tap your name at the top to open Edit profile. Delete account is at the bottom of that screen.
- Saved, Add my shows to my calendar, and Card interests: tap "Collector" to open that section.
- Sign-in methods and your account email: in the Settings card, under "Sign-in methods." You can connect Apple, Google, or email so they all open the same account.
- Notification settings: in the Settings card.
Where do I manage my vendor or shop profile?
If you run a vendor profile or a shop, it has its own gold card on the Profile tab, right under your name. Vendor cards come first. Tap "Manage vendor profile" or "Manage shop profile" to edit your details, change your link, see reviews, add team members, and handle billing. The shortcuts on the card take you to your posts, share your link, or open the shows you're going to.
How do I post an update?
Posts go out from the Feed. Tap the pencil button at the bottom right of the Feed tab, write your update, and add up to two photos. To see or delete your past posts, tap "Posts" on your vendor card, or "Your posts" in Manage vendor profile.
Where is my QR code and table sign?
Open Manage vendor profile (or Manage shop profile). The "Your CardMaps link" card has your QR code with your logo in the middle, buttons to share it or save it to your photos, and a link to print a table sign (or a counter sign for shops). You can also change your link there once every three months.
How do I connect my shop and my vendor profile?
If you run both, link them so collectors can find one from the other. Open either profile's Manage screen and use the "Linked shop" or "Linked vendor profile" card to link or unlink. Once linked, the shop gets a gold pin on the map. Each profile keeps its own card, followers, and reviews.
How do I list a show?
On the Shows tab, tap the plus button and fill in the date, venue, and address. You can attach a flyer and frame it for the show card; collectors can tap the enlarge button to see the whole flyer. Shows go live after a quick review.
Pulse for vendors
What is Pulse?
Pulse is a weekly check-in on how your vendor profile is doing, scored from 0 to 100. You'll find it on your vendor card on the Profile tab; tap it for the full picture. It's only visible to you and your team.
How is my Pulse score worked out?
Your score covers the last seven days and is compared with the seven days before.
- Engagement: new followers, favorites, collectors who message you, and new reviews.
- Hustle: posts, shows you book or update, going live at a show, and replying to messages.
- Reach: how many people see your profile and scan your QR code. This part is coming soon.
The first few of anything count the most, so a quiet week that picks up a couple of new followers still moves the needle. You'll also see your average reply time; replying quickly tends to bring more reviews.
What is show readiness?
For each show you're booked into over the next two months, Pulse shows how many of your followers are going, how well the collectors going match what you sell, and whether you've posted about it yet. Collector interests only appear once at least three collectors with interests are going, and only as a percentage, never as names.
Where do the suggestions come from?
Pulse looks for things worth your time: a show near you where collectors going are into what you sell, a show you've vended at before that's coming back while you're not booked yet, and a show you're vending this week that you haven't told your followers about. Each suggestion has a button to see the show, book a table, or post in the Feed.
Why does CardMaps ask for my location?
Location is used to show shops, shows, and vendors near you. It's optional — you can browse without it and the app falls back to a default view. See our Privacy Policy for details.
Something isn't working.
Make sure you're on the latest version from the App Store or Google Play and have a working connection. If the problem continues, report it here or email [email protected] with your device model, its iOS or Android version, and a short description of what happened.